See Also
Installation Notes
Updates and Additions
  
Transferring
Installation FAQ
Installer Error Messages
Start-up Messages

ArtSong 6 Installation Notes

 

This page presents some general installation questions, and any reported installation-startup problems and their resolutions.

 

Transferring ArtSong 6 to another computer

 

In order to transfer ArtSong to another computer you must

  1. 'Unregister' ArtSong from your current computer and obtain an 'uninstall' code for that computer,
  2. Install ArtSong on your new computer to obtain the new Hardware Fingerprint,
  3. Send us both the uninstall code from the original computer and the Hardware Fingerprint from your new installation and we will issue a new license key.

 

'UNREGISTER' ArtSong from your current computer:

To unregister ArtSong, you run program with the UNREGISTER command-line
option (i.e. "ArtSong.exe UNREGISTER", without the quotes); The program will
quide you through the process and give you an uninstall code to return to us
when you request the new key.

  • Left-click on 'Start' menu button in Windows Task bar,
  • Left-click on 'Run...' menu item,
  • 'Browse' to your copy of ArtSong6.exe: default is."C:\Program Files\Digital Expressions\ArtSong6\ArtSong6.exe"
  • Append the command "unregister": eg "C:\Program Files\Digital Expressions\ArtSong6\ArtSong6.exe" unregister
  • Click OK button. The program will quide you through the rest of the process and give you an uninstall code to return to us when you request the new key.
  • Write down the uninstall code.

 

Install ArtSong on new Computer and obtain the new 'Hardware Fingerprint.

See http://www.artsong.org/purchase.htm#find

 

Send the 'uninstall code', the new 'hardware fingerprint', and your name to support@artsong.org

We will send you a new license key for a different computer.

 

Installation FAQ

 

  • Do I need to uninstall ArtSong 5.x first?

    NO, ArtSong 6 is installed to a different directory so both can be installed simultaneously.

    Please note however that we recommend uninstalling ArtSong 5 if you are not planning to continue using ArtSong 5 or if you plan to install ArtSong 6 to the same directory.

  • Do I need to uninstall prior ArtSong 6.x BETA first?

    Yes, please uninstall any earlier ArtSong 6 BETA versions prior to installing this version of ArtSong 6. This new version contains many file and component changes from previous BETA versions. Just installing the new version over the old version would not guarantee removal of all the old files and registry entires. Remaining 'old' files and invalid registry entries can interfere with proper program function.

    The installation problem should warn you if you try to install over an existing installation.

  • Can I just delete the old ArtSong 6 files?

    No, please use the software uninstall facility located in the Windows Control Panel.

    ArtSong uses the Microsoft Installer (MSI) service to perform installation. The MSI service makes many registry entries and uses them to perform its uninstall, maintaintance, and repair operations. Just deleting the files will leave the registry entries intact and MSI will continue to view the program as 'installed'.

  • Can ArtSong 6 be installed on Windows 95?

    Yes, but please note that ArtSong 6 uses current database access technologies which may need to be installed first. Specifically, installing ArtSong 6 on Windows 95 will probably require the additional installation of Microsoft Data Access Objects (MDAC) v2.1 or later, DCOM95, and the Jet 4.0 Database Engine.

    We have provided everything in one easy-to-use package: ArtSong Jet 4.0 Database support- Download (installjet4.zip - 22MB).

  • Is there an easy way to determine if ArtSong 6 will run on my system?

    Here is a way to determine if your database access components are up to date. Download the file TESTDB.ZIP (<1 K). Unzip and open the contained testdb.udl (universal data link) file. (To Open: right mouse click on the icon and select 'Open' from the popup menu).

    The Data Link Properties Dialog should appear. Click on the "Provider" tab at the top of the dialog window, shown at left, and look for a list entry: Microsoft Jet 4.0 OLE DB Provider

    If you find the 'Jet 4.0 OLE DB Provider' your system is ready for ArtSong.

    If you do not find the Jet 4.0 Provider at minimum you will need to update your Jet Database Engine. You find the appropriate version for your system using this link: http://support.microsoft.com/default.aspx?scid=kb;EN-US;q282010#2 (about 1.5 MB)

    or if the above link doesn't work - try a keyword seach for "Jet Database Engine" at http://www.microsoft.com/.

 

 

Installation Error Messages

 

When an InstallShield Developer setup is launched, the following error occurs: "Error -1608: Unable to create InstallDriver instance" or "Error -1608: Unable to create IDriver instance"

Little information is known at this time about the specific cause of this initialization error since it rarely occurs and is typically encountered on an intermittent machine-specific basis. Here are the known causes and their resolutions from InstallShield.


Cause

1) DCOM permissions are not set to an adequate level

2) The InstallScript engine was not installed properly

3) The operating system has become corrupted

4) Other applications or utilities are running in the background and causing a conflict

5) Insufficient privileges in Windows


Resolution

I. Permissions...

Make sure you have full administrative rights for your particular system, ie the computer recognizes your authority to install and or change settings.... Check your entry in the Control Panel->"Users and Passwords" applet... you must be a member of the 'administrators' group...


Do this before rerunning the installation after the II, III, or IV below:

a) Empty all temporary folders. The specific temporary folders for a machine can be determined by accessing the DOS prompt and typing "set". Note the values listed for "TEMP" and "TMP", and delete all files in those locations. (Start menu->Programs->Accessories->Command Prompt)

b) Make sure no other applications, including utilities such as virus scanners, are running in the background. Close all running applications and utilities.


II. Re-install the InstallScript Engine and insure that it is registered properly...

a) The following options have been known to resolve this error message in the majority of cases: Reinstall the InstallScript engine by running the "ISScript.msi" file which is included among the unzipped ArtSong setup files...Just click on it like you would start any program.. the The WIndows Installer should start and rerun the installer installation. If this works okay then you probably do not need to do 'b' below

or

b) Manually register the file "IDriver.exe" using the following command line:
<ProgramFiles>\Common Files\InstallShield\Driver\<Version>\Intel 32\IDriver.exe /REGSERVER

(you can also drag and drop the IDriver.exe onto the regsvr32.exe program to register... (please note that there is usually both a regsvr and a regsvr32....use the latter)...

 

III. Reset the DCOM permissions by following the steps below:

a) Launch the utility DCOMConfig by typing "dcomcnfg" in the Windows Run dialog. (Left click on Start button in task bar and click on the "Run" menu item at the bottom, enter "dcomcnfg" in the textbox - this will launch the utility and open a dialog window)

  1. Select the Default Security tab.
  2. Click the Edit Default button in the Default Access Permissions section.
  3. Make sure you choose Allow Access permissions.
  4. Click OK in the utility, and re-run the Setup.exe.


IV. Finally...


If the above resolutions do not work then there are probably corrupted operating system files and you should try repairing/reinstall the operating System.

 

ArtSong Startup Error Messages

 

 

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